Privacy Policy

2.1 Information You Provide:

• Account Information: Name, email address, password, company name, and billing information when you create an account
• Profile Information: Job title, phone number, and other professional information you choose to provide
• User Content: Documents, RFPs, proposals, and other content you upload, create, or generate using our Service
• Communications: Messages, feedback, and support requests you send to us
• Payment Information: Credit card details and billing address (processed securely through third-party payment processors)

2.2 Information Collected Automatically:

• Usage Data: Information about how you use the Service, including features accessed, pages viewed, and actions taken
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies
• Log Data: Server logs including access times, error logs, and system activity

2.3 Information from Third Parties:

• Authentication services (e.g., Google OAuth)
• Payment processors
• Analytics providers
• Marketing and advertising partners

4.1 AI Processing: Our Service uses artificial intelligence and machine learning to analyze documents, generate proposals, and provide recommendations. Your content may be processed by our AI systems to deliver these features.

4.2 Model Training: We may use aggregated and anonymized data to train and improve our AI models. We do not use your specific User Content to train models that serve other users without your explicit consent.

4.3 Data Retention for AI: AI-generated content and metadata may be retained to improve Service accuracy and performance, in accordance with our data retention policies.

We may share your information in the following circumstances:

5.1 Service Providers: We share information with third-party vendors who provide services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Analytics and monitoring services
• Customer support platforms
• Email and communication services

5.2 Business Transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements: We may disclose information if required by law, legal process, or government request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to legal claims

5.4 With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

5.5 Aggregated Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (TLS/SSL)
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Incident response procedures
• Regular backups and disaster recovery plans

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7.1 Retention Period: We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

7.2 Account Data: When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7.3 User Content: You can delete your User Content at any time through your account settings. Deleted content is removed from our active systems within 30 days.

7.4 Backup Data: Information may persist in backup systems for up to 90 days after deletion from active systems.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent for processing based on consent
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@lyzer.ai. We will respond to your request within 30 days.

9.1 Use of Cookies: We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies help us:

• Remember your login status and preferences
• Analyze usage patterns and improve the Service
• Deliver personalized content and advertisements
• Measure the effectiveness of our marketing campaigns

9.2 Types of Cookies:

• Essential Cookies: Required for the Service to function properly
• Performance Cookies: Help us understand how users interact with the Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

9.3 Cookie Management: You can control cookies through your browser settings. Note that disabling certain cookies may affect Service functionality.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

Do Not Sell My Personal Information: We do not sell personal information to third parties. We may share information with service providers as described in this policy.

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis: We process your personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests